Terms & Conditions

Rahaf Al Fakhama
Last Updated: 04-06-2025

Welcome to rahalalfakhama.com – an eCommerce platform operated in the Kingdom of Saudi Arabia, specializing in the online sale of perfumes and fragrance products. By accessing or using our website, you agree to the following terms and conditions. Please read them carefully.

1. Platform Usage

This website serves as a digital storefront for browsing, selecting, and purchasing fragrance products.
You must be at least 18 years old or have the permission of a parent/guardian to use this platform.
You agree to use this site only for lawful purposes and in compliance with Saudi Arabia’s E-Commerce Law.

2. Account Registration

Users may browse without registering, but ordering requires account registration or guest checkout.
You must provide accurate, current, and complete personal information.
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

3. Ordering Process

Orders placed through our website are offers to purchase and are subject to acceptance.
After placing an order, you will receive an email/SMS confirming receipt. This is not a confirmation of acceptance.
We reserve the right to cancel orders at any time due to pricing errors, stock unavailability, or suspected fraud.

4. Pricing & Payment

All prices are displayed in Saudi Riyals (SAR) and include Value Added Tax (VAT) where applicable.
Accepted payment methods: Credit/Debit Cards, Apple Pay, STC Pay, Bank Transfer, and Cash on Delivery (COD).
Full payment is required before processing, except for COD orders.
In case of payment failure, the order will not be processed.

5. Shipping & Delivery

Orders are delivered across Saudi Arabia using licensed logistics partners.
Estimated delivery times range from 2–7 business days, depending on location.
Delivery fees may apply and are shown at checkout.
We are not responsible for delays caused by courier issues, public holidays, weather, or force majeure.

6. Product Availability

All products are subject to availability. In the event a product is out of stock, we may contact you to offer a refund or substitute.
We reserve the right to limit purchase quantities of any item.

7. Returns & Refunds

Please refer to our detailed Return Policy which is compliant with Saudi E-Commerce Law.
Due to the nature of perfumes, opened or used products cannot be returned unless defective or incorrect.

8. Promotions & Discount Codes

Promotional codes or discounts are subject to expiration dates and usage limits.
Only one code may be used per order unless stated otherwise.
Offers are non-transferable and cannot be redeemed for cash.

9. Intellectual Property

All content (text, logos, photos, design, product names) is the property of Rahaf Al Fakhama and may not be reproduced or used without permission.

10. User Conduct

You agree not to:

Use bots, crawlers, or automated systems to interfere with the website.
Provide false or misleading information.
Attempt to hack or disrupt the site or its services.
Post or share any inappropriate or unlawful content through our platform.

11. Limitation of Liability

We are not liable for indirect or consequential damages arising from the use of our products or platform.
Our total liability is limited to the amount you paid for the product.

12. Compliance with Saudi Law

This website operates under the jurisdiction of the Kingdom of Saudi Arabia.
Any disputes will be handled according to Saudi commercial and eCommerce regulations.

13. Modifications

We reserve the right to update these Terms at any time. Changes will be posted on this page with the revised date.
Continued use of the site after changes means acceptance of the new terms.

14. Contact Information

Rahaf Al Fakhama – Online Perfume Store
Email: info@rahalalfakhama.com
Phone / WhatsApp: [Insert Number]
Instagram: @rahalalfakhama
Working Hours: Saturday to Thursday, 10 AM – 8 PM